We are incredibly proud of the quality of the products we build and invest significant time into making them the best they can be, every product that leaves our workshop goes through a strict quality check which is why we are confident in offering this two year warranty on our products.
Limited Warranty Terms and Conditions
1. Warranty Period
This warranty is valid for two years from the date of issue on the Warranty Certificate and only applies to the puppet named on the certificate supplied.
The One Way UK Creative Productions Warranty does not cover the following:
– Any maintenance, repair or replacement of parts due to normal wear and tear
– Defects caused by modifications not carried out by One Way UK Creative Productions
– Damaged caused (including but not limited to) improper use, excessive use, incorrect storage, incorrect cleaning, dropping, marking by water, mud, ink etc.
– Inadequate packaging of the product when returning it to the One Way UK Creative Productions Workshop
– Accidents or disasters or any cause beyond the control of One Way UK, including but not limited to water, fire, improper ventilation etc.
3. Examples of Cover
The One Way UK Creative Productions Warranty covers for example:
– Manufacturing fault (I.e. stitching or shoulder joints)
– Eyes/ears/face features becoming loose
4. Process of Claim
In the unlikely event of a fault developing, the following process should be followed to make a claim:
– Please call 01472 362810 or email firstname.lastname@example.org and outline the fault on the puppet, when and how it was purchased
– Return the puppet along with the original Warranty Certificate to: One Way UK, Creative Productions, Ice House, Victor Street, Grimsby, DN32 7QN, we strongly recommend using a trackable delivery service as One Way UK cannot be held liable for items lost in the post. Original purchase receipts not required for claims.
– A puppet that is beyond repair will be exchanged for a new product. If the same puppet is not available anymore, One Way UK Creative Productions will offer you an alternative product in the same price range
– Purchaser to pay return postage to One Way UK. We will cover the cost of returning the puppet to you (UK address only, international customers will be required to cover this cost)